Submit a Repair Request

If you begin to experience plumbing issues in your rental, please attempt to solve the problem on your own before contacting us. Use the information below to get started.

Toilet Clogs

If your toilet becomes clogged during regular use, locate a plunger and attempt to move the blockage through the system. Be careful not to flush the toilet multiple times during this process, as this could cause the toilet to overflow.

Drain Issues

If your drain is operating slowly, you may need to take care of a clog in the line. Many clogs can be cleared using a plunger and a drain cleaning tool; look for these at your neighborhood hardware store.

Still having problems?

If your drains are clogged, please do not continue using the affected pipes (bathtub, shower, toilet, etc.). Contact us and we will help you fix the issue as quickly as possible.

If you lose electrical power in your unit, call your utility provider before doing anything else. Your power company will be able to tell you if there are any problems with your account or if there are widespread outages in your area.

Tripped a Breaker?

If you tripped the circuit breaker, locate yours and make certain the lever is in the ON position. Always try to identify what overloaded the system to avoid this dangerous problem in the future.

Hot water is either supplied by an in-unit water heater or by your building's boiler system. If you live in a condominium or apartment building, you'll likely need to contact us for additional assistance.

If you do have a hot water heater, locate the tank and make certain that the temperature settings and controls are accurate. You may need to cycle the tank for new settings to apply.

If you do make changes, wait 15 to 20 minutes before testing the water temperature again.

If your heat or air conditioning isn't working properly, troubleshoot the problem by checking your central thermostat. Are the settings accurate? Is the system in vacation mode?

Cycle your system if possible to see if the problem resolves itself.

In a dangerous emergency situation, call 911 for professional help.

For all maintenance emergencies, call us directly: (415) 346-8600